Legal

Refund Policy

Innovation Rise Solutions Last updated: 14 June 2026

This Refund Policy applies to all Services, audits, deliverables, subscriptions, deposits and fees provided or charged by Innovation Rise Solutions LLC, trading as Innovation Rise Solutions ("we", "us", "our"). It forms part of, and should be read together with, our Terms & Conditions.

By booking, ordering, or paying for any Service, you acknowledge that you have read, understood and agreed to this Refund Policy.

1. All sales are final, no refunds

All payments are made upfront and are non-refundable. Work begins only once payment (or the agreed upfront portion) has been received in full; we do not provide Services on credit. This includes, without limitation, deposits, retainers, milestone payments, hourly and fixed-fee charges, audit fees, subscription fees and any amount invoiced for work performed or capacity reserved.

We do not offer refunds, full or partial, except where a refund is strictly required by mandatory applicable law (see section 6).

2. Why this policy is strict

Our Services are bespoke, professional and time-based. They consist of custom software development, security work and specialised expertise delivered specifically for each client. The moment we begin an engagement, reserve capacity, or deliver findings, our team's time and knowledge are irreversibly committed and cannot be reclaimed or resold. For this reason:

  • Deposits secure your slot and cover scoping and preparation; they are non-refundable once paid.
  • Custom / commissioned work is created specifically for you and cannot be returned.
  • Security findings, reports and audits disclose specialised knowledge that, once delivered, cannot be "un-delivered".
  • Reserved time that we hold for you cannot be re-allocated to other clients.

3. Cancellations and changes

3.1 If you cancel an engagement after work has begun, you remain liable for all Services performed and all costs committed up to the cancellation date. No previously paid amounts will be refunded.

3.2 If you pause or cancel before work begins, any deposit already paid remains non-refundable, as it covers scheduling and scoping already carried out.

3.3 Rescheduling a consultation booked via Cal.eu is free where done in advance through the booking link; no-shows are not refunded.

4. Subscriptions and recurring services

Where a Service is billed on a recurring basis, you may cancel future renewals before the next billing date. Cancellation stops future charges only; fees already charged for the current and prior periods are non-refundable, and access continues until the end of the paid period.

5. Dissatisfaction and re-work

We deliver work with reasonable skill and care. If you believe a Deliverable does not meet the agreed specification, contact us within 7 days of delivery. Where a defect against the agreed scope is confirmed, our sole obligation is to correct or re-perform the affected work (subject to the warranty and liability terms in our Terms & Conditions). This re-work remedy does not entitle you to a refund. Dissatisfaction with outcomes that fall outside the agreed scope, or that depend on factors outside our control, does not qualify for re-work or refund.

6. Mandatory legal rights

Nothing in this policy excludes or limits any right you may have that cannot be waived under mandatory applicable law (for example, certain statutory consumer rights). Where such a right applies and cannot lawfully be excluded, we will honour it to the minimum extent the law requires. Our Services are intended for businesses and professionals, and many consumer-protection provisions do not apply to business-to-business engagements.

7. Chargebacks

Payments are made upfront and are non-refundable. Initiating a chargeback, payment reversal or dispute in respect of validly invoiced Services, instead of contacting us first, is a breach of these terms. If a chargeback is initiated, we will, with immediate effect and without further notice:

  • stop and suspend all Services, work and deliverables directly, including any work in progress;
  • revoke access to systems, environments, repositories, reports and accounts under our control;
  • open a dispute case and contest the chargeback with our payment provider, submitting evidence of the agreement and of delivery; and
  • treat all invoiced amounts as immediately due and non-refundable.

You will also be liable for any chargeback fees, administrative costs and reasonable recovery costs we incur. Services will not resume until the chargeback is withdrawn or resolved in our favour and all sums are settled.

8. Contact

Questions about this Refund Policy? Talk to us before ordering: Innovation Rise Solutions Email: [email protected] WhatsApp: +971 56 236 4355 Web: https://innovationrisesolutions.com